Customer Privacy

White Rose Tools are committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and GDPR. We collect information about you to process your order and to provide you with the best possible service. We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties.

Details we require

We need to collect the following information from you in order to process your order and notify you of the status of your order.

  • Your Name
  • Company Name (if applicable) 
  • Address
  • Email address
  • Telephone Number
  • Credit or Debit card details

We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site.

You can check the information that we hold about you by logging into our web site and using the contact us form.. If you find any inaccuracies we will delete or correct it promptly. If you would like to remove your account and details please contact us and this will be actioned.


Security of personal information

When you enter credit card information on the White Rose Tools web site we use secure servers to ensure that all details are encrypted at your browser before they are sent to the payment processor. We use these details to process the payment through our secure processor. Customers credit card details are never stored at any point.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should log onto our website and use the contact us form.

Data Protection/GDPR

The Data Protection Act 1998 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate. White Rose Tools is committed to upholding the eight Data Protection Principles of good information handling practice.