Return Policy

Return Policy

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 60 days, beginning with the day after the item is delivered.

This applies to all of our products. However, we regret that we cannot accept returns where the item has been unsealed. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition. All seals, packaging etc. must still be intact. The original postage charge and return postage costs must be met by the buyer for all items (excluding faulty and broken items).

After receiving the item, cancel the purchase within: 60 Days
Return Postage: Buyer pays return postage

Faulty Products

As soon as you found a fault which the item has developed please e-mail us at sales@whiterosetools.co.uk and we will get back to you with a prompt response (usually within 24 hours Mon-Fri excluding bank holidays).

If an item is received damaged, please notify us within 48 hours upon receipt of your order.

Items bought from us with a valid receipt are covered with a 30 day warranty* (from sale date). Products which develop a fault after the 30 days please contact the manufacturer.

 

*What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
Faulty installation if applicable.