Shipping Rates
A choice of delivery services are available at checked based upon weight and dimensional volume:
Standard via Royal Mail / USPS
Express via Parcelforce / GLS
Please Note: Some ZIP Codes and products may incur extra surcharges due to the destination address or product size/weight. If any surcharges are applicable we will contact you before dispatching your order.
IMPORT TAXES & DUTIES: From 7th June 2026 these charges are calculated at checkout so there will be no unexpected charges once your order arrives into the US from the UK.
RETURN POLICY
Faulty Products:
As soon as you found a fault which the item has developed please e-mail us at sales@whiterosetools.co.uk and we will get back to you with a prompt response (usually within 24 hours Mon-Fri excluding bank holidays).
If an item is received damaged, please notify us within 48 hours upon receipt of your order.
Items bought from us with a valid receipt are covered with a 30 day warranty* (from sale date). Products which develop a fault after the 30 days please contact the manufacturer.
We will replace faulty items however duties and shipping must be covered by the buyer.
Damaged Items in Transit
If your item arrives damaged, we require photographic evidence to process a claim or replacement. Please provide clear images showing:
The external packaging (front and back)
Any visible damage to the outer box
The internal packaging, including any added packing materials that may have been used to protect the item inside
The damaged item itself from multiple angles
These images help us assess the issue and support any claims with the courier. Without this documentation, we may be unable to proceed with a resolution.
Address Accuracy
Please ensure that all shipping address details are entered correctly at the time of order, including full street address, house or flat number, postcode, and any other necessary delivery information.
Orders returned to us by the courier due to incomplete or incorrect address details provided by the customer will incur a re-shipping fee. In such cases, the customer will be required to cover the full cost of re-delivery before the order can be dispatched again.
We are not responsible for delays or failed deliveries resulting from inaccurate or incomplete address information submitted during checkout.
*What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
Faulty installation if applicable.
